Warranty & Repair
We at Cascade Designs, Inc. take pride in offering the highest-quality outdoor gear available, and we stand behind everything we make. If you experience any problems with a Cascade Designs product, the information below will help you with getting it repaired or replaced as quickly as possible.
Most damaged Cascade Designs products can be repaired
In order to keep our products in use and out of the landfills, Cascade Designs offers a repair service. If you cannot repair your product, please return it to the Cascade Designs Service Center. If possible we will repair non-warranty damage at a fair rate. For North American customers, please contact our Customer Service Center below for details on current repair fees. For customers outside North America, please consult our International Distributor listings. All of our international distributors have regional offices and are set up to service products purchased in-country and those being used by tourists and travelers. Some may charge a service fee on products imported from non-local sellers; please contact the distributor for details.
E-mail: Cascade Designs Service Center
130 South Dakota Street
Seattle, WA 98134 U.S.A.
Hours of operation:
Monday–Friday, 8 a.m.–4:00 p.m. Pacific Standard Time.
*We ask that you clean products before sending them to us.
What is not covered
Normal wear, abrasion, misuse, alteration, abuse, taking apart of the product, or improper washing and drying are not covered. This warranty does not cover damage caused by improper care, accidents, prolonged UV exposure, or the natural breakdown of certain materials over long periods of time. Cascade Designs will not be liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply. Shipping charges to Cascade Designs for a defective product are not covered.
How to obtain warranty service or repair service for field-damaged products
- Please click here to create a Return Authorization number. If you live outside the United States and Canada, please contact our Customer Service Center at firstname.lastname@example.org or 800-531-9531.
- Send in the item(s) to Cascade Designs Inc with the RA#, your name, and return address marked on the outside of the package. We recommend using a carrier who can provide tracking for your package.
- Please make sure all mattresses and tents are clean before sending them in.
- Please do not send checks or cash.
- Please allow 3-4 weeks for your item(s) to be returned to you.
LIMITED WARRANTY/LIMITATIONS OF REMEDIES AND LIABILITY
Limited Warranty. Cascade Designs, Inc. ("Cascade"), to the original owner ("Owner"), under intended use and maintenance, warrants the enclosed product ("Product") to be free from defects in materials and workmanship for the life of the Product. No warranty against defects in materials and workmanship will apply if Product is (i) altered in any way, (ii) used for purposes inconsistent with Product’s intended purpose or design, or (iii) improperly maintained. Warranty will furthermore be voided where Owner/user (i) failed to follow Product instructions or warnings or (ii) subjected Product to misuse, abuse, or neglect.
During the warranty period, original Product parts determined by Cascade to be defective in materials or workmanship will be repaired or replaced as Owner’s sole remedy. Cascade reserves the right to replace any discontinued product with a new product of comparable value and function. A returned product deemed irreparable becomes the property of Cascade and will not be returned.
EXCLUDING THE LIMITED WARRANTY PROVIDED ABOVE, CASCADE, ITS AFFILIATES AND THEIR SUPPLIERS, TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAKE NO WARRANTIES, EXPRESSED OR IMPLIED, AND DISCLAIM ALL WARRANTIES, DUTIES AND CONDITIONS, WHETHER EXPRESSED, IMPLIED OR STATUTORY, WITH RESPECT TO THE PRODUCT, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, AGAINST LATENT DEFECTS, FITNESS FOR A PARTICULAR PURPOSE, OR CORRESPONDENCE TO DESCRIPTION.
Warranty Service. To obtain service under this warranty, the warranty-eligible Product must be presented to a Cascade authorized dealer. In the United States and Canada, warranty service may also be obtained by calling 1-800-531-9531 [M-F, 8:00-4:00, PDT].
Owner is responsible for all costs associated with returning Product to Cascade for service. Where at its sole discretion Cascade deems Product eligible for warranty repair or replacement, Cascade will pay the shipping and handling associated with returning repaired or replaced Product to Owner. In instances where Cascade deems a returned product ineligible for warranty service, Cascade will, if possible, repair product for a reasonable charge that includes return shipping and handling. For warranty return service details, please go to www.cascadedesigns.com.
Limitation of Remedies. Should a court of competent jurisdiction find the limited warranty set forth above breached, Cascade’s only obligation will be to, at its option, either repair or replace Product. Should the aforementioned remedy fail of its essential purpose, Cascade will, in exchange for return of Product, refund to Owner Product’s original purchase price. THE FOREGOING REMEDY IS THE SOLE AND EXCLUSIVE REMEDY OF THE PURCHASER AGAINST CASCADE, ITS AFFILIATES AND THEIR SUPPLIERS, REGARDLESS OF LEGAL THEORY.
Limitation of Liability. Cascade’s, its affiliates’ and their suppliers’ maximum liability is limited to incidental damages not to exceed the original purchase price of the Product. CASCADE, ITS AFFILIATES AND THEIR SUPPLIERS HEREBY DISCLAIM AND EXCLUDE ANY LIABILITY FOR ANY CONSEQUENTIAL OR OTHER DAMAGES RESULTING FROM ANY REASON WHATSOEVER. THIS EXCLUSION AND LIMITATION APPLIES TO ALL LEGAL THEORIES UNDER WHICH DAMAGES MAY BE SOUGHT, AND WILL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
This limited warranty gives Owner specific legal rights; Owner may have additional rights, which may vary state to state.
Always completely follow safety, use, operation, and maintenance instructions for this or any other Cascade product.
European Union customer statutory rights are not affected.