Online Sales and Returns
How to Request a Return
To make the return/exchange process super speedy, it all starts with creating an RA number (Return Authorization) for your item.
Make sure you have your order number handy. It will be present in your order and shipping confirmation emails.
Once you have your order number, click the button below to get started.
Ask a Question
Need some help from our customer service team? Click the link below to shoot us a question.
If you wish to return or exchange an item you purchased directly from CascadeDesigns.com, it must be returned within 30 days of purchase.
Some items such as stoves and water filters are non returnable and are noted as such at the time of purchase.
All returned items must be in new condition. Please be sure no dirt, grass or pet hair is on the item you are returning.
If you’d like to exchange your product for something else the best thing to do is return the item for a full refund and place a new order for the product you want at the same time.
Instruction for Returns
Package the item you are returning or exchanging and attach the shipping label which includes your RA number to the outside of the box. For a return we will issue a refund to the card that was used to pay for the item. Sales tax will not show as a refund until after your product has been processed in our system.
Please be sure to ship the package with a carrier that can provide tracking and insurance. Cascade Designs cannot replace items lost during return shipping if proof of tracking is unavailable.
It generally takes 3 to 5 business days after the package arrives at our warehouse for your return to be processed. Once the return is processed you will get an email confirmation.
Please send the product to:
Attn: Web Returns
11500 Production Drive
Reno, NV 89506