We build products to last, offering outdoor enthusiasts more adventures and reducing the amount of goods piling up in landfills.
Our priority is to design and manufacture durable, long-lasting products. Extensive testing—both in-house and in the field—allows us to ensure that our products will stand up to the wear and tear to which our customers subject their gear. Our products have stood the test of time, and we often hear stories from customers who are still using their MSR stoves from the 1980s or their Therm-a-Rest mattresses from the 1970s. Because we believe that our outdoor gear should support you on adventures for years to come, we offer a limited lifetime warranty on all our non-electronic products.
Product Care and Repair
Most of our products are repairable by customers or service staff at our Seattle Repair Shop. This helps keep your gear in the field and out of landfills. Furthermore, our repair team shares knowledge with customers to empower them to repair their own gear in the field using one of our repair kits included with many of our mattresses or service kits made available to them.
Our repair and service team has more than 50 years of combined experience and has been featured in Outside Magazine for their work. With their creativity and technical expertise, most of the products that get serviced and repaired are returned to customers for many more years of use. As of December 17th, 2021, our Seattle Repair shop serviced and repaired almost 60% of all items they received across all five of our brands. These repairs are tracked and feedback from our repair shop is passed on to our product team to ensure we make intelligent design decisions moving forward. This feedback informs our product durability criteria as we rigorously test products in the field and the lab.
End of Use and Recycling
Many of our products are made from durable materials (many of which are recyclable), and many of our decades-old products are still in use, but we still consider and focus on what happens at the end of a product's life. We are working hard to build our products and packaging with recyclable and upcycled materials with plans to add more year over year. Going forward, we plan to find recyclers for scrap nylon, polyester and foam, and develop a strategy for end-of-life waste. In addition, we will develop a preferred materials policy for nylon and polyester that is easily recycled.
Our downtown Seattle repair shop offers a fuel canister recycling program. Customers who walk in with empty fuel canisters of any backpacking brand can exchange their empty fuel canisters for a discount on new MSR IsoPro canister fuel.