We stand by our products

We at Cascade Designs, Inc. take pride in offering the highest-quality outdoor gear available, and we stand behind everything we make. If you experience any problems with a Cascade Designs product, the information below will help you with getting it repaired or replaced as quickly as possible.

Warranties for each of the Cascade Designs Brands:

MSR Gear     Thermarest  Platypus   Sealline           Pack Towl

Many damaged Cascade Designs products can be repaired

In order to keep our products in use and out of the landfills, Cascade Designs offers a repair service. If you cannot repair your product, please return it to the Cascade Designs Service Center. If possible we will repair non-warranty damage at a fair rate. For North American customers, please contact our Customer Service Center below for details on current repair fees. For customers outside North America, please consult our International Distributor listings. All of our international distributors have regional offices and are set up to service products purchased in-country and those being used by tourists and travelers. Some may charge a service fee on products imported from non-local sellers; please contact the distributor for details.

How to obtain warranty or repair service for field-damaged products

If you live in the United States or Canada** please follow the instructions and guidelines below

  1. Send in the item(s) to Cascade Designs Inc with the RA#, your name, and return address marked on the outside of the package. We recommend using a carrier who can provide tracking for your package.

  2. Please make sure all mattresses and tents are clean before sending them in.

  3. Please do not send checks or cash; you will be contacted via email if there is a charge for your repair.

  4. Please allow 3-4 weeks for your item(s) to be returned to you.

*We ask that you clean products before sending them to us.

  • **If you live outside the United States and Canadaor if you would like to speak with us about your claim prior to sending products back, please contact our Customer Service Center at 800-531-9531 or via our contact form.