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Customer Service
Repairs Department
  MSR   Therm-a-rest   Platypus   SealLine   Tracks      
Warranty Policy

You can download a PDF file that includes a return form and a mailing label:
Returned Product Form and Mailing Label (7kb)

You'll need a copy of Acrobat reader (free) if you don't have one already:

Or you can write out all of the following information and include it with the product you are returning:

  • Name
  • Address (No P.O. boxes)
  • City
  • State
  • Zip Code
  • Daytime Phone
  • Evening Phone
  • The problem with my enclosed product is....
  • If you are returning a Therm-a-Rest mattress for repair, please include the serial number (found on mat logo)

Ship your product to:
Cascade Designs Service Center
4225 2nd Ave South
Seattle, WA 98134

If you have any questions, contact:
CASCADE DESIGNS SERVICE CENTER
Email Customer Service or Call 1-800-531-9531

Monday - Friday, 8:30am - 4:30pm Pacific Time.



 
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phone: 1.800.531.9531 | email: consumer@cascadedesigns.com