Warranty & Repair
We at Cascade Designs, Inc. take pride in offering the highest-quality outdoor gear available, and we stand behind everything we make. If you experience any problems with a Cascade Designs product, the information below will help you with getting it repaired or replaced as quickly as possible.
Most damaged Cascade Designs products can be repaired
In order to keep our products in use and out of the landfills, Cascade Designs offers a repair service. If you cannot repair your product, please return it to the Cascade Designs Service Center. If possible we will repair non-warranty damage at a fair rate. For North American customers, please contact our Customer Service Center below for details on current repair fees. For customers outside North America, please consult our International Distributor listings.
E-mail: Cascade Designs Service Center
130 South Dakota Street
Seattle, WA 98134 U.S.A.
Hours of operation:
Monday–Friday, 8 a.m.–4:30 p.m. Pacific Standard Time.
*We ask that you clean products before sending them to us.
What is not covered
Normal wear, abrasion, misuse, alteration, abuse, taking apart of the product, or improper washing and drying are not covered. This warranty does not cover damage caused by improper care, accidents, prolonged UV exposure, or the natural breakdown of certain materials over long periods of time. Cascade Designs will not be liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply. Shipping charges to Cascade Designs for a defective product are not covered.
How to obtain warranty service or repair service for field-damaged products
*Please note that our Repair Facility has currently shut-down in preparation for a move. Please expect extended delays as we get ourselves back up and running.*
- Please click here to log into our website and create a Return Authorization number. If you do not have a login, then click the "Need to sign up for a new account? Please click here" link at the top of the login page. If you live outside the United States, please contact our Customer Service Center at firstname.lastname@example.org or 800-531-9531.
- Send in the item(s) to Cascade Designs Inc with the RA#, your name, and return address marked on the outside of the package. We recommend using a carrier who can provide tracking for your package.
- Please make sure all mattresses and tents are clean before sending them in.
- Please do not send checks or cash; you will be contacted via email if there is a charge for your repair.
- Please allow 4-6 weeks for your item(s) to be returned to you.
LIMITED WARRANTY/LIMITATIONS OF
REMEDIES AND LIABILITY
Limited Warranty. Cascade Designs, Inc. ("Cascade"), to the original
owner ("Owner"), under intended use and maintenance, warrants the
enclosed product ("Product") to be free from defects in materials and
workmanship for the life of the Product. No warranty against defects in materials
and workmanship will apply if Product is (i) altered in any way, (ii) used for purposes
inconsistent with Product’s intended purpose or design, or (iii) improperly maintained.
Warranty will furthermore be voided where Owner/user (i) failed to follow Product
instructions or warnings or (ii) subjected Product to misuse, abuse, or neglect.
During the warranty period, original Product parts determined by Cascade to be defective
in materials or workmanship will be repaired or replaced as Owner’s sole remedy.
Cascade reserves the right to replace any discontinued product with a new product of
comparable value and function. A returned product deemed irreparable becomes the
property of Cascade and will not be returned.
EXCLUDING THE LIMITED WARRANTY PROVIDED ABOVE, CASCADE, ITS AFFILIATES
AND THEIR SUPPLIERS, TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAKE NO
WARRANTIES, EXPRESSED OR IMPLIED, AND DISCLAIM ALL WARRANTIES, DUTIES
AND CONDITIONS, WHETHER EXPRESSED, IMPLIED OR STATUTORY, WITH RESPECT
TO THE PRODUCT, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES
OF MERCHANTABILITY, AGAINST LATENT DEFECTS, FITNESS FOR A PARTICULAR
PURPOSE, OR CORRESPONDENCE TO DESCRIPTION.
Warranty Service. To obtain service under this warranty, the warranty-eligible Product
must be presented to a Cascade authorized dealer. In the United States and Canada,
warranty service may also be obtained by calling 1-800-531-9531[M-F, 8:00-4:30,
Owner is responsible for all costs associated with returning Product to Cascade for
service. Where at its sole discretion Cascade deems Product eligible for warranty repair
or replacement, Cascade will pay the shipping and handling associated with returning
repaired or replaced Product to Owner. In instances where Cascade deems a returned
product ineligible for warranty service, Cascade will, if possible, repair product for
a reasonable charge that includes return shipping and handling. For warranty return
service details, please go to www.cascadedesigns.com.
Limitation of Remedies. Should a court of competent jurisdiction find the limited warranty
set forth above breached, Cascade’s only obligation will be to, at its option,
either repair or replace Product. Should the aforementioned remedy fail of its essential
purpose, Cascade will, in exchange for return of Product, refund to Owner Product’s
original purchase price. THE FOREGOING REMEDY IS THE SOLE AND EXCLUSIVE
REMEDY OF THE PURCHASER AGAINST CASCADE, ITS AFFILIATES AND THEIR
SUPPLIERS, REGARDLESS OF LEGAL THEORY.
Limitation of Liability. Cascade’s, its affiliates’ and their suppliers’ maximum liability is
limited to incidental damages not to exceed the original purchase price of the Product.
CASCADE, ITS AFFILIATES AND THEIR SUPPLIERS HEREBY DISCLAIM AND EXCLUDE
ANY LIABILITY FOR ANY CONSEQUENTIAL OR OTHER DAMAGES RESULTING FROM
ANY REASON WHATSOEVER. THIS EXCLUSION AND LIMITATION APPLIES TO ALL
LEGAL THEORIES UNDER WHICH DAMAGES MAY BE SOUGHT, AND WILL APPLY
EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
This limited warranty gives Owner specific legal rights; Owner may have additional
rights, which may vary state to state.
Always completely follow safety, use, operation, and maintenance instructions for this
or any other Cascade product.
European Union customer statutory rights are not affected.